CONTACT INFORMATION:
14 South Fort Harrison Avenue
Clearwater, Fl 33756
Customer Service (727) 464-4000
E-mail: custsrv@pinellascounty.org

May 30, 2007

Beware of any company using scare tactics and misrepresentation to sell a product. Customer complaints indicate at least one local water treatment company is claiming to represent Pinellas County Utilities to gain entrance to homes, and inspect inside faucets or hot water heaters. The intention is to sell the homeowner an expensive water treatment system.

These companies are not endorsed by, or affiliated with, any government agency. In addition, employees of Pinellas County Utilities will never attempt to sell an “upgrade” to your home’s plumbing system. Utilities employees concentrate their efforts on maintaining our infrastructure, not inspecting or selling home fixtures.

Pinellas County Utilities reminds all citizens that the drinking water provided to you by the county meets or exceeds all Federal and State standards for safe drinking water. We urge you to be cautious of individuals and businesses who claim they can improve the quality and safety of your water through the purchase of a water treatment system.

It’s true that the taste of water may vary regionally, but your water’s quality is at or above the industry standard. Don’t let fear motivate a purchase.

Every year, as mandated by the Federal government, Pinellas County Utilities issues a Consumer Confidence Report (CCR) for both potable and reclaimed water. This publication is a detailed report of your water’s chemistry. All levels are strictly controlled and monitored for your safety. Look for your drinking water’s CCR to be mailed to you in the month of June.

Be Cautious of the Following:

1. Unexpected visits and “free” gifts from water companies.
2. A salesperson who adds a coagulant (a thickening agent) to your water to solidify harmless minerals.
3. Expensive prices and scare tactics.

Remember:
All news of temporary precautions associated with your drinking water will come from a respected news source, or directly from your water provider.

If you are approached about water quality and would like information from us, please call (727) 464-4000.
To investigate a company’s past business history or performance, call the Pinellas County Department of Consumer Protection at (727) 464-6200 or check out the company on the Web site at www.pinellascounty.org/consumer and click on “Check a business.”

Source: www.pinellascounty.org/utilities

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