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Fire Admininstration

9-1-1 Regional Communications Center

Customer Service

The Pinellas County 9-1-1 Communications Center operates as the single primary public safety answering point (PSAP) for all 9-1-1 calls originating in the County. The center answers over 900,000 emergency and non-emergency calls per year. Calls for law enforcement assistance within municipal boundaries are transferred to the appropriate agency. If a fire department, ambulance, or Sheriff's response is needed, 9-1-1 telecommunicators will dispatch units and support their activities during the emergency.

2016 Pinellas county Fire Professional of the Year

The Communications Center is a necessary link between those experiencing life safety problems and the public safety personnel who can help resolve them most effectively. It is the primary goal of the Communications Center to obtain and relay necessary information in a timely and efficient manner. Accomplishing this goal ensures the effective management of both Fire/EMS apparatus and law enforcement units in their response to the publics emergency needs.

Know When to Dial 911!
CALL 9-1-1	DO NOT CALL 9-1-1 for non-emergency situations
to report a fire to stop a crime in progress or about to occur to report an accident for serious medical problems when life or property is endangered	for routine law enforcement inquires for weather information for directions for directory assistance To complain about animals or loud noises from neighbors to report utility problems time of day

If you call 9-1-1 on a cell phone, your location may not automatically display as it does when calling from most home/business phones.

Be Prepared to tell the 9-1-1 Telecommunicator …

What the emergency is and what type of assistance is needed
The exact location of the emergency
(Address, street intersection, landmarks, city, county, mile marker, etc.)
The cell phone number you are calling from
Information about the emergency

Remember…

Stay calm and speak clearly!
Do not hang up until the 9-1-1 telecommunicator has answered the phone and asked questions to obtain all information needed to dispatch a response.
Stay on the line even if your call was accidental. Hang-up calls delay responses to emergencies.
For your safety, when calling 9-1-1 on a cellular phone, be sure to stop if you are in a moving vehicle.

Employment Opportunities: 9-1-1

Pinellas Regional 9-1-1 periodically looks for individuals who want an exciting career as a Public Safety Telecommunicator. Public Safety Telecommunicators are responsible for processing emergency and non-emergency calls. They also dispatch fire and EMS units to calls.

For more information on current job openings and the hiring process visit Human Resources.