Leadership Notes

Any employee can sign up to have a new issue delivered to your email inbox each month.

Most Popular Issues

1.	Personnel Rules Update
2.	Career Ladders
3.	Training - Now What?
4.	Poor Performers
5.	Getting Your Mojo Back
6.	Exit Interviews
7.	Micromanagement
8.	Welcome to New Employees
9.	Managing Performance
10.	Stress at Work

The Performance and Development Division publishes a monthly online newsletter, Leadership Notes (formerly known as Management & Supervisory Notes), which covers a wide range of topics.

For ease of reference, each issue has been grouped into a topic area listed below.

Topics:

Current issue
Change
Conflict
Customer Service
Diversity
General
Job Classifications
Leadership
New Employees / Hiring
Performance Management
Teams

Please note: This page provides a historical record of past editions. Please consult current applicable Personnel Rules to ensure you have the latest information.

All documents in PDF format. Issues are in order by topic then date.

Change
Change Management: People First	06/2014
Turning Change into Opportunity	09/2012
Conflict
Resolving Conflict	03/2016
Gossip Can Compromise Workplace Productivity	11/2012
Benefiting from Workplace Conflict	10/2012
Customer Service
Customer Service: More Than Satisfaction	07/2014
Serving the Customer or Serving the Boss?	07/2011
Diversity
Diversity: Beyond Race, Religion & Gender	01/2014
Managing Diversity in the Workplace	08/2011
General
Employee Responsibilities	12/2016
Gaining Perspective	11/2016
Personnel Rules & Policies Update: What Supervisors Need to Know	01/2016
Exit Interviews: Why Did You Leave?	12/2015
Coping with Stress at Work	11/2015
Getting Your Mojo Back	03/2015
Work Skills of the Future	03/2013
Standard Operating Procedures (SOPs)	08/2012
Employee Advocate Program	05/2012
Bullying is Not Harmless Fun	01/2011
Avoid Job Burnout	08/2009
Job Classifications
Special Projects Assistant	01/2015
Trainee Under-Fill	12/2014
Career Ladder	11/2014
Classification Options	10/2014
Leadership
When an Employee Shows Signs of Departure (Stay Interviews)	01/2017
Staying Calm Under Pressure Says a Lot About a Leader	10/2016
How to Deal with Ambiguity	09/2016
Leading the Way: No Matter What Your Role	08/2016
How to Demonstrate Respect at Work	07/2016
Giving Effective Feedback	06/2016
Appreciating Employees	05/2016
Effective Management	04/2016
Micromanagement	06/2015
Power of Emotional Intelligence	05/2014
Long-term Career Success Requires Resilience	09/2013
Good Listening	07/2013
Simple Steps to Employee Engagement	06/2013
Getting the Promotion is Just the First Step	05/2013
Coach Your Staff to Greater Productivity	04/2013
Building a Successful Workplace Environment	02/2013
Show More Appreciation	01/2013
Principles and Qualities of Genuine Leadership	07/2012
Towards High Performance	06/2012
Is the Door Really Open?	04/2012
Reversing the Pyramid	03/2012
Assumptions	02/2012
Words to Live By	12/2011
The Leadership Secrets of Santa Claus	12/2010
Enhancing Employee Morale	06/2010
Lessons Learned at Starbucks	02/2010
You Are Your Attitude	01/2008
New Employees / Hiring
Welcome to the Neighborhood	07/2015
On-Boarding Program (New Hires)	04/2014
Talent Acquisition Process Improvements	03/2014
New Employee Orientation	02/2014
Performance Management/FACE
You've Sent Your Team to Training ... Now What?	02/2016
Managing Performance: The Supervisor's Role	10/2015
Why Can't a Poor Performer be Terminated?	09/2015
Preparing to Talk About Performance Expectations	08/2015
How Low Can You Go? (Low Performers)	05/2015
No Surprises	04/2015
Supporting Growth & Development: Learning Roadmap	02/2015
FACE: Feedback, Ask Questions, Conversation and Explore Options	09/2014
Help Them Grow or Watch Them Go	08/2014
Be Less of a Doer and More of an Achiever	08/2013
There's No Winner in the Blame Game	10/2008
The Responsible Use of Authority	02/2008
Teams
Wisdom of Geese	12/2013
Workplace Meetings	11/2013
Working with Teams	10/2013
The Abilene Paradox: The Management of Agreement	01/2012

For more information, contact Human Resources via email or call (727) 464-3796.

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