Behavioral/Mental Health Program
Need ongoing support or long-term help? Get confidential assistance for everyday challenges and more serious problems with the Behavioral/Mental Health Program administered by UnitedHealthcare. Services include counseling and treatment. The program is integrated with our UnitedHealthcare health plan and subject to the same copays, deductibles and coinsurance.
All documents are in PDF format.
- Website: www.myuhc.com
- App: UnitedHealthcare
- Phone: (888) 478-4752 available 24/7
(the phone number is on the back of your health plan ID card and may be used for customer service, NurseLine or behavioral health)
- Get assistance by phone, in-person or video-conference (virtual visit)
What is the Behavioral/Mental Health Program?
The Behavioral/Mental Health Program provides short-term and long-term problem resolution services to help you and your family with issues such as:
- Depression, anxiety or stress
- Alcohol or drug abuse
- Anger management
- Marital problems
- Coping with grief and loss
- Domestic violence
- Eating disorders
- Compulsive spending or gambling
Who is eligible?
Employees and eligible dependents are eligible for the Behavioral Health Program if they are enrolled in Pinellas County's group health plan.
How much does it cost?
- Outpatient Services
- Point of Service (POS) enrollees have a $25 copay per visit with their in-network provider.
- Consumer Driven Plan enrollees charges are subject to their deductible and coinsurance.
- Inpatient Services
(at a hospital, clinic or mental health facility)
- Charges are handled as any hospitalization and applied to the deductible under both the Point of Service (POS) and Consumer Driven Plan and 20% coinsurance after the deductible is met.
How do I find a provider?
- Visit myUHC.com, select Find Care & Costs and Mental Health Directory to locate a psychiatrist, psychologist, clinician, nurse practitioner or telemental health provider (web-based videoconferencing).
What services can I get?
Outpatient or inpatient services including:
- Personal counseling
- Treatment for conditions such as clinical depression, substance abuse, or an eating disorder
What if I am currently seeing a ComPsych counselor?
- Visit myUHC.com, select Find Care & Costs and Mental Health Directory to check if your provider is in the UnitedHealthcare network.
- There is a 90-day transition period (January 1 to March 31, 2020) for employees and family members to transition to a UHC in-network provider. If your provider is not in the UHC network, the visits will continue to be processed as an in-network benefit until March 31.
- Any provider not in the UHC network that is seeing 3 or more Pinellas County members will be invited to join the UHC network.
What is the difference between the Behavioral/Mental Health Program and the Employee Assistance Program (EAP)?
- EAP provides short-term problem resolution services for mental health and other life issues and/or referrals for longer term care.
- Behavioral/Mental Health Program provides short-term and long-term problem resolution for behavioral/mental health issues.
- Outpatient services - Use either program.
- Inpatient services - For services at a hospital or clinic for diagnosed conditions such as depression or addiction to drugs, use the Behavioral/Mental Health Program.
Do I start with EAP or the Behavioral/Mental Health Program?
- Every situation is different, but generally we recommend starting with EAP to determine what services will work best for your needs.
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