Pinellas County EMS/Fire Administration

  Pinellas County EMS /9-1-1 / Fire Administration

How did we do ???

We need your feedback to continually improve our service. Please take a few moments to answer the following questions:
To help us better serve you, Please enter as much information as possible
Date of 911 Call?  Approximate time of call?  
Address where the emergency occurred?
Type of Emergency
1. What Type of Assistance were you requesting? Police Fire Medical
2. Were you calling from a wireless (cellular) phone? Yes No
3. How many rings did it take to answer your phone 1-3 4-6 7-9 more than 10 Rings Unknown
4. Did the 9-1-1 Operator understand your request/situation Yes No
If no, please explain
5. Did the 9-1-1 Operator transfer you to the correct agency: Yes No
If no, please explain
If you did not require police, fire, or medical assistance, did the 9-1-1 Operator offer another solution to resolve your situation? Yes No
If no, please explain
How would you rate the Operator’s listening skills? 1 2 3 4 5
If 1 or 2, please explain
How helpful or informative was the 9-1-1 Operator? 1 2 3 4 5
If 1 or 2, please explain
How polite and courteous was the 9-1-1 Operator? 1 2 3 4 5
If 1 or 2, please explain
Overall, please rate the service you received from the 9-1-1 Operator? 1 2 3 4 5
Additional Comments
Please provide the following information. The e-mail address that you supply will only be used to contact you regarding this call, and will not be disclosed to third parties.
Name:
Phone # Email Address
Multiple agencies are involved with each 9-1-1 call. While we have no control over the police department, fire department or paramedics, we will gladly forward your question, complaint or compliment regarding the above call to the appropriate agency.
Would you like information forwarded to an associate agency? Yes No
Please Provide Details