Schedule Inspections for Homeowners - IVR

IVR Automated Telephone System Instructions for Homeowner's Use

As an owner-builder, you will be able to access the county’s automated inspection telephone system (known as IVR) to schedule all of your inspections as well as to retrieve inspection results. We are unable to issue permits online to homeowners however due to state laws that require owners to appear in person. You will need to use the login ID’s (listed below) that correspond to the specific trade inspections. The PIN will be the same for all trade inspections.

• Homeowner Basic Instructions for IVR
• Available Inspections and Corresponding Code Numbers

As the owner-builder, you may be doing all of the work involved and therefore will be scheduling all of the inspections. Should you choose to hire licensed contractors or sub-contractors to do specific work, such as electrical, plumbing, etc, those contractors will have their own login and PIN, and will be responsible for scheduling their inspections.

• Codes which codes to use:
  • Building Inspection Login: 3522
    
  • Electrical Inspection Login: 3523
    
  • Plumbing Inspection Login: 3524
    
  • Mechanical Inspection Login: 3525
    
  • Gas Inspection Login: 3526
    
  • PIN: 1111
    

Establishing Inspection Times
We do try to accommodate both the contractor as well as the homeowner in scheduling inspection that are convenient and workable for both the customer and the inspector. However, due to the volume of inspection we cannot set a specific time that we will be at your home or job site. You do have a few options however to try to establish a base time for your inspection. All of the inspectors can supply you with a window of an hour or two depending on their daily workload.

• We also do what we refer to as a "Call Ahead". This is accomplished by calling our office and talking with the actual inspector or their supervisor and supplying a contact telephone number and how much time you will require to be notified prior to the inspector arriving. Once this is established the inspector will call you and let you know that he will be arriving at you site in the arranged time frame. We suggest that you call our office the day of the inspection between 8:15 and 8:30 am

Ability to Schedule Inspections in Advance
With the automated inspection system, you have the ability to schedule inspection as much a nine (9) business days in advance. When you login to the system, you will be given the option to select the day you would prefer the inspection. Once this is set you will be give a confirmation number as you receive on any inspection request. Our system will then hold that request until the proper day you requested it.

Instructions for Using the IVR Automated Telephone System

Before calling the IVR system, please make sure that you have your User ID, PIN, the IVR number of the permit (see number 4, below), and the inspection code of the inspection you want to schedule.

To access the IVR system, dial 1-877-610-1418.

• Enter your login ID (homeowners: be sure to use the proper ID for the trade inspection you are requesting), then press the pound (#) sign.
  
• Enter your PIN, then #.
  
• Press 1 to select a permit.
  
• Enter the IVR number – not the permit number. You will find the IVR number on the permit printout, in the top left corner, under the File Reference Number. It also appears on the placard, at the end of the Legal Description line. Once entered, press #.
  
• The system will give you 4 options. They are:
  • Press 1 to hear the status of the permit – tells you if the permit is issued and is active.
    
  • Press 2 to look up an inspection – tells you if there are any current inspections scheduled. This option also gives you the ability to cancel an inspection.
    
  • Press 3 to hear the details about an inspection – tells you whether an inspection passed or failed. If the inspection failed, the system cannot tell you why.
    
  • Press 4 to schedule an inspection.
    
• Enter the code for the inspection you want to schedule (see attached list). DO NOT PRESS #.
  
• Choose the date you want the inspection for.
  
• The system will repeat your information, stating, “You have chosen a (type) inspection to be performed on (date). If this is correct, press 1…..”
  
• Once you have confirmed the information, the system will ask you to hold. When the computerized voice returns, it will give you a confirmation number. Please be sure to note that number for your records, as this is your proof that you scheduled an inspection.

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