7 Deliver First Class Services to the Public and Our Customers 6 Download Our App If you see a problem in your neighborhood, reporting it is just a few taps away with our “Doing Things For You” mobile app. Report issues like pot holes, illegal dumping, damaged road signs and graffiti. Search “Pinellas County” in the Apple App Store or Google Play. More than 7,000 issues were addressed through the app last year. Deliver First Class Services to the Public and Our Customers Feeding Our Families To provide hungry families with fresh and nutritious meal choices, we hosted two Farm Share food distribution events. With the help of our community volunteers, we distributed approximately 31,500 pounds of food to nearly 750 households. That’s enough to feed more than 2,600 adults and children. Your Voice “I think this is wonderful, it provides a lot to those who do not have much and helps give back to the community. We thank Pinellas County very much.” Pamela Blaylock, Pinellas County resident Pinellas County has the lowest per capita debt among Florida counties. This is the result of a strong focus on maximizing your tax dollars and using a pay-as-you-go approach to fund capital projects. Did You Know? We strive to provide a positive customer experience for all through timely, quality and cost-effective local services. Listening to You Your feedback matters to us. We launched the “Voice of the Customer” survey tool across the organization to provide a consistent method of collecting, measuring and responding to your input. Taking You Behind the Scenes Dozens of county residents graduated from our Pinellas Citizen University (PCU). The program gives a behind-the-scenes look at our services and operations. Sign up for the spring 2018 session at www.PinellasCounty.org/CitizenU. 500 Citizens have completed PCU since it began in 2002. Supporting Our Veterans We worked with our community partners to publish a Veteran & Military Resource Guide as a convenient tool that includes available resources and services for our Veterans and their families. View the guide online at www.PinellasCounty.org/Veterans Keeping You Informed We launched our very own Doing Things! TV to tell you the stories of how we work together with our community partners, residents, businesses and visitors to make Pinellas a better place to live. Watch online by searching for PCCTV1 onYouTube, and share with your neighbors. Hurricane Maria: Assisting in the Aftermath Your Penny, Your Priorities To gather broad input on Penny for Pinellas future priorities, we hosted three community open houses and conducted an online survey. Thousands of county residents participated and shared their thoughts on how to invest future revenue of the 1-percent sales tax. With 83% voter support, the Penny will be renewed from 2020-2030 to fund long-term, capital infrastructure projects such as: North County East Lake Library expansion, East Lake Road improvements, Dunedin Causeway Bridge, Wall Springs Park expansion Mid County Belcher Road/Gulf-to-Bay Boulevard intersection project, 102nd Avenue and 126th Avenue improvements South County Lealman community center, San Martin Boulevard Bridge replacement, flood prevention projects Beaches Fort De Soto Visitor Center, Tierra Verde community center, stormwater projects, public safety equipment For an expanded list of projects and additional Penny facts, visit www.PinellasCounty.org/Penny. Helping You Prepare In 2017, evacuation zones changed for more than 85,000 properties, with 20,000 assigned an evacuation zone for the first time. Download our new emergency preparedness tool “Ready Pinellas” to know your zone and obtain up-to- the-minute disaster preparedness information. The app also offers a link to Spanish language resources. Your Voice “Pinellas Citizen University was one of the best things I ever did, because I learned so much about Pinellas and the inner workings of the County. I have recommended this class to numerous friends.” Kristin Chambers, PCU Graduate and County Volunteer Conversing with You Your input is important to help guide our future decisions. Through our annual Community Conversation, held at St. Petersburg College – Seminole Campus, we engaged many of you in person, via phone, online and even through Facebook Live. To help families who have evacuated to Florida from the devastation of Hurricane Maria, we partnered with Allegiant Airlines for a food and supply drive at St. Pete-Clearwater International Airport. Donations were provided to evacuees from Puerto Rico, the U.S. Virgin Islands and other areas as they rebuild their lives. Ensuring Your Safety All Parks and Conservation Resources employees are now certified in CPR and AED to ensure safety at all parks and recreational facilities. This will better enable them to assist you if a health emergency arises. Doing Things Mobile App