Customer Service / Contact Information / Locations / Hours

Water / Utilities:

To pay water bills - drop box only:
	Pinellas County Government Center 29582 U.S. Hwy 19 North Clearwater, FL 33761 Customer Service: (727) 464-4000 Map & Directions
	WTS Maintenance Section South 6730 142nd Ave. Largo, FL 33771 Customer Service: (727) 464-4000 Map & Directions
	St. Pete Beach City Hall - Parking Lot 155 Corey Ave. St. Pete Beach, FL 33706 Customer Service: (727) 464-4000 Map & Directions

Customer Service Office:
(727) 464-4000
14 South Fort Harrison Ave. Clearwater, FL 33756
E-mail - Map & Directions

 

Hours:
Open Monday - Friday
8 a.m. to 5 p.m.

 

Call Customer Service to:

 

• report service problems
• report leak repair or equipment failure/damage
• make a payment
• start or stop a service

• 	Utility Financial Assistance
  	Title Search / Lien Payoff Request Form
  	Donate to Pinellas County Care Fund

  question high bill
• water restrictions
• other general questions

 

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead contact this office by phone or in writing.

 

Customer Service Please take our Customer Survey

Customer Service is proud to provide superior and centralized service to our customers. We are committed to improvement of service.

 

• We are accessible and responsive to our customers.
  
• We listen and professionally respond to customers’ needs in an efficient and timely manner.
  
• Our communications will be executed with courtesy, tact and respect.
  
• We empower our staff to fairly solve customer problems.
  
• We are committed to use our resources—manpower, time, space, materials, and money—in the most efficient and effective manner.
  
• We strive to improve service through more efficient use of resources and appropriate emerging technologies.

 

Financial integrity of our Utilities is ensured through nearly two million timely, effective and accurate transactions. This results in billing and collection of nearly $200 million dollars revenue annually for Pinellas County Utilities water, sewer and reclaimed services as well as the revenues for 11 municipal and two private agencies (through inter-local agreements) for their sewer, refuse, reclaimed water services, stormwater and utility tax.

 

In addition to direct customer contact through the branch offices, and telephone center, other major functions include computer system file maintenance of account data, bi-monthly meter reading, reporting equipment failure/damage, and service problems for over 112,000 water meters. This process includes recording consumption, computing bills and collections for seven water and five sewer wholesale customers, and over 121,000 retail customers for water, sewer and reclaim fees.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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