9-1-1 Emergency Communications Call Center

The communications center is a necessary link between the person with the problem and the personnel who can help resolve it most effectively. It is the primary goal of the communications center to obtain and transfer necessary information in a timely and efficient manner. Accomplishing this goal will ensure the effective management of fire/EMS apparatus and police units in their response to the public's need in the least amount of time.

Know When to Dial 911!
Call 9-1-1	Do NOT Call 9-1-1 FOR NON-EMERGENCY SITUATIONS
To Report a Fire To Stop a Crime in Progress or About to Occur To Report an Accident For Serious Medical Problems When Life or Property is Endangered	For Routine Police Business For Weather Information For Directions For Directory Assistance To Complain about Barking Dogs or Loud Stereos Non-Emergency Utility Problems Time of Day
Forms:	Additional Information
Rate Us Form Media Records Request Form Request to Hold Records Requests 9-1-1 Statistics on Calls	FAQ - Making a 9-1-1 call from your cell phone

If you call 9-1-1 on a cell phone, your location may not automatically display, as it does when calling from most home/business phones.

Be Prepared to tell the 9-1-1 Call taker…

• What the emergency is and what type of assistance is needed
• The location of the emergency –
  EVEN IN AN AREA THAT HAS LOCATION TECHNOLOGY
  (Address, street intersection, landmarks, city, county, mile marker, etc.)
• Your cell phone number
• FAQ

Remember…

• Stay calm and speak clearly!
• Do not hang up until the 9-1-1 calltaker has obtained all of the information that is needed.
• If you are calling from a cell phone, your call may be disconnected if the signal is lost. Be sure to call back if you are cut off.
• When calling 9-1-1 on a cellular phone, be sure to stop if you are in a moving vehicle. It is difficult to obtain all of the information needed if you are getting further from the emergency.
• Your call may need to be transferred to another agency.

Radio and Data Systems Division

The Radio and Data Systems Division of the Pinellas County Emergency Communications Department is charged with the responsibility of planning, operating and maintaining wireless communications systems for Pinellas County and for the county-wide 800 MHz trunked radio system that provides communications for virtually all public safety agencies in the county, and many other government agencies.

 

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Mission Statement
Pinellas County Emergency Communications is committed to providing high quality, efficient service to the citizens of Pinellas County. This will be rendered through accurate, reliable, and courteous communications with the public and emergency services agencies.

Vision Statement
We ae working to be the "standard" for public safety emergency communications in America.

 

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