Our Dispatch Center

THE PINELLAS COUNTY
EMERGENCY COMMUNICATIONS CENTER

COMMITTED TO SERVICE ♦ DEDICATED TO EXCELLENCE

OUR PHILOSOPHY

The Communications Center is a necessary link between the person with the problem and the personnel who can help resolve it most effectively. It is the primary goal of the communications center to obtain and transfer necessary information in a timely and efficient manner. Accomplishing this goal will ensure the effective management of Fire/EMS apparatus and police units in their response to the public's need in the least amount of time.

HISTORY

An operator at her console.

Pinellas County has had 911 since 1978. Over the years, the system has evolved many times. Originally the Sheriffs Office handled north county areas and the City of St. Petersburg the south. In 1987 the Pinellas County Emergency Communications Center was formed and assumed the role of 911 center for the central and northern portions of the County. A year later “Enhanced 911" was installed countywide. The most recent change to the system occurred in December 1991. The Pinellas County Emergency Communications Center became the primary answering point for ALL 911 calls within the County. Pinellas County is very unique because we are not a law enforcement agency like most other 911 centers, and we also dispatch for all the fire departments in the county.

A new hire observes a supervisor at work.

MISSION STATEMENT

Pinellas County Emergency Communications is committed to providing high quality, efficient service to the citizens of Pinellas County. This will be rendered through accurate, reliable, and courteous communications with the public and emergency services agencies.

VISION STATEMENT

We are working to be the "standard" for public safety emergency communications in America.

ALL CUSTOMERS‚ EXCELLENT SERVICE