Ever wonder what happens when you call 9-1-1 for help?

When you dial 9-1-1 in Pinellas County, you will reach one of the highest rated 9-1-1 Communications Centers in the country. Our highly trained Operators will ask a few key questions as quickly as possible to get the right help to the correct location.

If you have a POLICE Emergency, we will quickly verify the nature of the emergency to determine if paramedics are needed, (robbery, shooting, assault) and the location where the emergency is occurring to ensure we connect you with the correct law enforcement agency. Your call is then transferred to that agency.

If you have a FIRE Emergency, we will verify the type of fire (house, car, trash) to determine the correct fire response, verify the location of the fire, and dispatch the fire trucks. We will remain in contact with the fire department via radios until the emergency is over.

If you have a MEDICAL Emergency, we will verify the type of emergency (heart attack, choking, injury from a fall, etc), the exact location of the patient, and immediately dispatch a paramedic from the fire department along with an ambulance. We will then transfer you to a paramedic who will tell you what to do until help arrives (CPR, Choking, Bleeding, etc.)

How did we do ???

We need your feedback to continually improve our service. Please take a few moments to answer the following questions:

To Help us best serve you, Please Enter As much information as Possible
Date of 911 Call?  Approximate time of call?  
Address where the emergency occurred?
Type of Emergency
1. What Type of Assistance were you requesting? PoliceFireMedical
2. Were you calling from a wireless (cellular) phone? YesNo
3. How many rings did it take to answer your phone 1-34-67-9more than 10 RingsUnknown
4. Did the 9-1-1 Operator understand your request/situation YesNo
If no, please explain
5. Did the 9-1-1 Operator transfer you to the correct agency: YesNo
If no, please explain
If you did not require police, fire, or medical assistance, did the 9-1-1 Operator offer another solution to resolve your situation? YesNo
If no, please explain
How would you rate the Operator’s listening skills? 12345
If 1 or 2, please explain
How helpful or informative was the 9-1-1 Operator? 12345
If 1 or 2, please explain
How polite and courteous was the 9-1-1 Operator? 12345
If 1 or 2, please explain
Overall, please rate the service you received from the 9-1-1 Operator? 12345
Additional Comments
Please provide the following information. The e-mail address that you supply will only be used to contact you regarding this call, and will not be disclosed to third parties.
Name:
Phone # Email Address
Multiple agencies are involved with each 9-1-1 call. While we have no control over the police department, fire department or paramedics, we will gladly forward your question, complaint or compliment regarding the above call to the appropriate agency.
Would you like information forwarded to an associate agency?YesNo
Please Provide Details

THANKS FOR YOUR FEEDBACK!

If you requested a resolution, please allow 5-7 days for a response. If you have not heard anything within that timeframe, please contact the Lead Supervisor at (727) 464-3850.